Terms

Terms, Cancellation & Refund Policy

Last updated: 11 October 2026

Nutrition Performance — billing

Nutrition Performance costs ฿1,290 per week. You are charged when you subscribe and then automatically every 7 days until you cancel.

Nutrition Performance — cancellation

You can cancel at any time from your Nutrition page. Cancellation takes effect at the end of the period you have already paid for, and no further renewal charges are made. Plans already released to you remain available in your account after cancellation.

Nutrition Performance — failed renewals

If a renewal payment does not go through, our payment provider (Stripe) retries it automatically and your Nutrition page asks you to update your payment method. A new week's plan is only prepared once that payment succeeds.

Nutrition Performance — refund requests

You may request a refund within 14 days of the relevant charge by emailing alexandergoruk3@gmail.com. Each request is reviewed individually. Submitting a request does not mean a refund has been approved. Approved refunds are processed manually through Stripe to your original payment method. Refunds are not issued automatically.

Personal training packages

Packages are valid for 60 days from the date of purchase. Requests to refund unused sessions are reviewed individually, subject to applicable law. Submitting a request does not mean a refund has been approved.

Personal training bookings

Please give at least 24 hours' notice to cancel or reschedule a session.

Digital Program

Refund requests for the Digital Program are reviewed individually, subject to applicable law. There is no automatic refund. Submitting a request does not mean a refund has been approved.

How to contact us

For cancellations, refund requests or billing questions, email alexandergoruk3@gmail.com.

Your statutory rights

Nothing in this policy overrides or limits any rights you have under applicable consumer protection law.